How to Reach the Editorial Team
Got a correction, a question, a press request, or a privacy enquiry? You’re in the right place. This page sets out the right channel for each kind of message and what to expect from us in response.
If your bin wasn’t collected, your bin is missing, you have a question about a charge, you need to book bulky waste, or anything else that requires action — that needs your council, not us. We do not collect bins, do not run a council, and have no access to council systems. The fastest way to your council’s contact details is gov.uk/find-local-council.
Pick the Right Subject Line
All enquiries go through one inbox: info@bincollectionguide.org. Putting the right subject line on your message gets it to the right person fastest.
Correction
Wrong bin day, outdated charge, broken link, closed recycling centre we still list, schedule that doesn’t match your council’s letter.
Subject: Correction Response within 7 working daysGeneral editorial
Suggestions for new content, missing councils, requests to expand a particular section, feedback on tone or structure.
Subject: Editorial feedback Response within 14 working daysPress & media
Journalists, researchers, and broadcasters wanting to discuss our methodology, comment on a story, or interview our editorial team.
Subject: Press enquiry Same-day or next-working-day responsePrivacy & data
UK GDPR rights — access, rectification, erasure, portability, objection, restriction, withdrawal of consent.
Subject: Data subject request Within 1 calendar month (UK GDPR)Legal & takedown
Copyright complaints, trade mark concerns, defamation enquiries, notice and takedown requests.
Subject: Legal — takedown Acknowledgement within 5 working daysAccessibility
If something on the site doesn’t work for you with a screen reader, keyboard navigation, magnification, or another assistive technology.
Subject: Accessibility issue Priority — usually 1–3 working daysCookies & advertising
Questions about a specific cookie, advertising preferences, or how to opt out of analytics or advertising cookies.
Subject: Cookies Response within 7 working daysPartnerships & advertising
Advertising enquiries, content partnerships with councils or recognised UK waste authorities, syndication requests.
Subject: Partnership enquiry Response within 14 working daysWhat to Include in Your Message
For any kind of enquiry, the more specific you can be, the faster we can help. A useful message usually includes:
- The page URL on bincollectionguide.org/ you're referring to (if relevant)
- Your council, if it’s a council-specific question
- What you expected to find or what you think is wrong
- If possible, a link to your council’s page that supports the correction
- A contact email so we can reply (we don’t share your email; see our Privacy Policy)
If you can include the link from your council that contradicts our page, we can verify and update without going through a search ourselves. That cuts the response time roughly in half.
What We Cannot Help With
To save your time and ours, here’s what we can’t do — but where you can find help instead:
| If you need… | Go to… |
|---|---|
| To report a missed bin collection | Your council’s missed-collection form (linked on every council page on this site) |
| To book a bulky waste collection | Your council’s bulky waste page |
| To pay or sign up for garden waste | Your council’s garden waste subscription page |
| To order or replace a bin | Your council’s bin request page |
| To report fly-tipping | Your council’s fly-tipping report form, or gov.uk/report-flytipping |
| To find your council from a postcode | gov.uk/find-local-council |
| To make a privacy complaint about a UK organisation | The ICO at ico.org.uk/make-a-complaint or the helpline 0303 123 1113 |
| Free debt or money advice | Citizens Advice (citizensadvice.org.uk) or MoneyHelper (moneyhelper.org.uk) |
How We Operate
bincollectionguide.org/ is a digital-only publication. We do not have a physical office open to the public, do not accept walk-in visitors, and do not publish a postal address for general correspondence. Email is the way to reach us — that lets us respond to readers from anywhere in the UK and keeps overheads low so we can focus on the editorial work.
If a postal address is required for a specific legal or regulatory purpose (for example, formal legal service that cannot be made by email), please email us first and we will provide the appropriate address.
What We Won’t Engage With
- Abusive, threatening, or harassing messages — these are not acted on and may be reported to authorities where appropriate
- Bulk SEO outreach, link-insertion requests, and “guest post” pitches that aren’t relevant to UK bin services
- Requests to remove factual statements about a council that are accurate and properly sourced
- Pay-for-coverage offers from waste contractors, clearance firms, or skip-hire businesses — see our Editorial Policy for the rationale
- Generic marketing emails, sales pitches, and unsolicited proposals not specific to our work
Ready to Send Us a Message?
Pick the right subject line, include the page URL and any supporting link, and we’ll respond within the time stated for that channel.
📧 info@bincollectionguide.org